Communicating Effectively with Colleagues and Clients

Suitable for: ALL team members who would like to develop their communication skills to help them build better relationships and trust with both internal and external stakeholders.

Key content:

• Identifying and overcoming the barriers to effective communication
• choosing the right channel – face-to-face (in person or virtual), email, phone or letter
• communicating to build positive impact and rapport
• the importance of the non-verbal message
• communicating with clarity, accuracy and confidence