Delivering Service Excellence
Suitable for: ALL team members, technical and non-technical, who provide clients with customer service to help them build rapport with clients and better manage their expectations.
Key content:
- why clients buy from us
- the importance of getting the ‘little things right’
- how to better manage client expectations
- improving service levels
- developing and building your relationships
- dealing with complaints effectively and professionally
Flexible solutions
We offer a range of solutions to meet your training needs. To discuss your memberships or bespoke packages needs contact us on 0330 058 7141 or email us.